Privacy Policy
Website Privacy Statement
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Welcome to our website. This Privacy Statement explains how we handle information related to your use of this site. By continuing to use our website, you agree to the terms outlined below.
Information Collected Through the Website
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We do not collect personal or personal health information directly through our website. There are no online forms or appointment booking features embedded on this site.
We may collect limited non-personal information through analytics tools, such as:
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Browser type and version
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IP address
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General location data
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Cookies for basic site functionality
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This anonymous data helps us improve site performance and user experience.
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Appointment Booking and Intake
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Clients may contact us by phone, email, or text to inquire about or book appointments. Once contact is made, staff will input client information into a secure, encrypted third-party platform designed for health services. Intake forms and health-related questions are completed by clients within that secure platform — not on our website.
Important Note: This third-party platform is located in the United States, meaning that personal information stored there may be subject to U.S. privacy laws and accessible to U.S. government authorities under lawful request.
We strongly recommend that personal health information not be shared via email or social media, as these channels are not secure.
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Donor Information
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Donor details are also stored in a secure, encrypted third-party platform located in the United States. Donor information is handled in accordance with our clinic’s privacy policy and applicable Canadian privacy legislation, with the understanding that it may be subject to U.S. laws while hosted outside of Canada.
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Security
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While our website does not collect or store sensitive data, we maintain safeguards aligned with best practices to protect the site from unauthorized access.
All personal and health-related information is securely managed within our clinic’s internal systems and third-party platforms, according to our full Clinic Privacy Policy.
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Clinic vs. Website Privacy
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This Website Privacy Statement applies only to information related to your use of the website. It is separate from our Clinic Privacy Policy, which outlines how we protect client personal and health information collected through services, phone, or encrypted systems.
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Cookies and Tracking
Cookies are used for basic website functionality and anonymous traffic analysis. You can manage cookie preferences in your browser settings.
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Updates
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We may update this statement periodically. Please check back for the latest version.
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Contact
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If you have any questions or concerns about how we manage your information, oryou would like to correct or access information we have, please inquire with ourdirector at director@havenpsc.ca or call us at 250-380-6883. For more general information and concerns related to your privacy, you maycontact the Office of the information and Privacy Commissioner of British Columbiaby visiting https://www.oipc.bc.ca/ or calling (250) 387-5629. Callers outside Victoria can contact the office toll-free by calling Service BC requesting a transfer to (250) 387-5629.
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